Privacy Policy

Last Updated: October 22, 2025

This Privacy Policy explains how Radiant Glow Venture Private Limited (“Company”, “We”, “Us”, or “Our”), operating as Glow Nest, collects, uses, and protects your personal information when you use our website or visit our clinic for hair and skin care services.

By accessing or using our services, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Interpretation and Definitions

Interpretation: Words with the initial letter capitalized have meanings defined below and apply whether they appear in singular or plural.

Definitions:

• Account: A unique account created for you to access our services or book an appointment.
• Affiliate: An entity controlled by, controlling, or under common control with the Company.
• Company: Refers to Radiant Glow Venture Private Limited, operating under the brand Glow Nest.
• Cookies: Small files placed on your device that store browsing details and preferences.
• Country: Refers to Kerala, India.
• Device: Any device used to access the service such as a computer, mobile phone, or tablet.
• Personal Data: Any information that can identify an individual directly or indirectly.
• Service: Refers to the Glow Nest website and related online or offline services.
• Service Provider: Third-party companies or individuals engaged by the Company to support our services (e.g., hosting, analytics, or communication).
• Usage Data: Information collected automatically, such as IP address, browser type, and usage duration.
• Website: Refers to Glow Nest, accessible at https://www.glownestclinic.com.

2. Information We Collect

Personal Data: When you use our service or visit our clinic, we may collect the following information:

• Full Name
• Email Address
• Phone Number
• Gender (for treatment personalization)
• Address, City, State, and Postal Code
• Medical or Skin/Hair Condition Details (voluntarily provided for consultation)
• Payment Information (for appointments or product purchases)

Usage Data: Collected automatically and may include IP address, browser type, pages visited, visit duration, and device identifiers.

3. Tracking Technologies and Cookies

We use Cookies and similar technologies to monitor activity and improve user experience. You may disable Cookies through your browser settings, but some website features may not function properly.

Types of Cookies:

• Essential Cookies – Required for secure login and appointment booking.
• Preference Cookies – Remember your details or preferences.
• Analytics Cookies – Help improve website experience.

4. How We Use Your Information

• To schedule and manage appointments.
• To provide and maintain our services, including consultations and treatments.
• To communicate with you (confirmations, reminders, updates).
• To process payments and maintain records.
• To send promotional offers (only if you have opted in).
• To improve our website and services.
• To comply with legal obligations and prevent fraud.

5. Sharing of Your Information

Your data may be shared only in these cases:

• With Service Providers (hosting, analytics, or payment processing).
• With Medical Professionals (for your treatment plan).
• With Affiliates (under this Privacy Policy).
• For Business Transfers (in case of merger or acquisition).
• For Legal Compliance (as required by law).
• With Your Consent (for specific disclosed purposes).

We do not sell or rent your personal data to any third party.

6. Retention of Your Data

We retain personal data only as long as necessary to provide services, comply with legal obligations, or resolve disputes. Medical records may be stored securely for a limited period as per health record guidelines.

7. Transfer of Data

Your data may be stored or processed on servers outside your location. We ensure appropriate safeguards and compliance with applicable data protection laws.

8. Data Deletion or Access

You can request access, correction, or deletion of your personal data by emailing info@glownestclinic.com. Certain data may be retained as required by law.

9. Security of Your Data

We use encryption, secure storage, and access controls to protect your data. However, no method of transmission or storage is fully secure, and we cannot guarantee absolute protection.

10. Children’s Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect data from minors. If you believe a child has provided personal data, contact us for prompt removal.

11. Links to Other Websites

Our website may contain links to external sites. We are not responsible for their content or privacy practices. Please review their policies before providing any personal information.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted here with a revised “Last Updated” date. Major changes may also be communicated via email or a notice on our website.

13. Contact Us

If you have questions or concerns about this Privacy Policy or data handling, contact us:

• Phone: +91-8156800600
• Email: info@glownestclinic.com
• Website: https://www.glownestclinic.com
• Company: Radiant Glow Venture Private Limited